Being head honcho of a supply company can come with a lot of stress and pressure, especially if orders aren’t delivered on time or go missing. If anything goes wrong your business, new or old will be at stake. This is your ultimate guide on ensuring your supplying company is at the top of its game.
Ordering
Making sure that your customers can easily order the items that they want shouldn’t be a difficult task. You could create a catalogue of all of your supplies for people to look at, either online or on paper.
Having phone lines open at all times when you’re open for business is key to generating as many sales as possible. Make sure you hire and train some people to deal with these calls and take the orders down efficiently and professionally.
In this day and age, everything is online. Consider creating a website where you could display what your company is about, the items that you’re selling along with prices, and also your contact information.
Keep an eye on competitor prices to make sure that you’re offering the best price for your customers, and to prevent them from switching suppliers.
Making sure that your warehouse is always organised is key to ensuring that the items will be found quickly and easily for your employees. Create a map or floorplan of where each item should go, and number everything so that stock is easily located.
Organisation should also be applied outside of the warehouse too. In the office for example, customers orders should be filed chronologically, so that if anything does create a delay, then people will be getting their orders in a timely manner.
Another thing that should always be organised, is how the stock is loaded onto delivery vans. Make sure that each driver has a clear layout of what item is where so that when they arrive at the delivery location, they can simply unload without any worries of anything being left behind. Turn it into a checklist for them so that they can double check everything is there before setting off.
Delivery
As previously mentioned, making sure that your drivers have all of the information that they need to successfully deliver stock to customers is essential. Delivering in a timely and professional manner will ensure that people will use your service again when needed, and also recommend you to friends and family.
If your deliveries are going long haul, it might be an idea to hire a company like BR Williams Trucking Company who specialize in freight trucks and even packing inventory for you. This will save having to take your trucks overseas or on long journeys, and you can keep your drivers for closer to home deliveries.
Keep in mind these three things, and make sure you’re constantly looking on how you can improve your supply company. This way you can rest assured that your business will always be at the top of its game, and you can continue to grow.
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